Managing Performance Improvement
|Rating||:||4.98 (753 Votes)|
|Number of Pages||:||208 Pages|
Working from the authors' extensive research, they present alternative perspectives on improvement that shifts forward the stagnant debates on these processes.Offering a needed alternative perspective and real insights into the process of implementing performance improvements, this book will prove invaluable to advanced students and MBAs studying quality, performance improvement, operations management, and HRM.. In their critique of popular performance improvement 'innovations', the authors highlight the possible damage to organizations they can cause. However, on closer inspection, most new performance improvement approaches offer few differences from their predecessors. In response to prevailing performance improvement practices, the authors put forth the concept of repair as a way to rescue these efforts. From TQM to Six Sigma and the Balanced Scorecard, there appears to be no end to the 'revolutionary' approaches proposed to improve business performance. This thought-provoking book provides a critical perspective on the management of performance improvement initiatives by relating major theories to practical examples from a wide range of organizations. Baxter and MacLeod analyze ideas on performance improvement and discuss how these concepts might not make any impact on organizations, using cases as diverse as telecommunications, cement manufacturing, a major air
Lynne F. Baxter is Senior Lecturer in Management Information Systems at The York Management School.Alasdair MacLeod is an Honorary Research Fellow at Heriot-Watt University.
No stone remains unturned in this book - TQM, Six Sigma, the Balanced Scorecard, BPR, Lean, and so on are all given the same treatment. Every senior manager should read this book before embarking on any of the usual performance improvement initiatives so often recommended in standard texts or by consultants. 'In a world obsessed with performance and performance improvement, the authors bring a highly critical perspective to the topic. It has a refreshing style that blends the historical, theoretical, and practical contexts while also drawing on useful case examples.'- David Bennett, Aston Business School, UK. No stone remains unturned in this book - TQM, Six Sigma, the Balanced Scorecard, BPR, Lean, and so on are all given the same treatment. It has a refreshing style that blends the historical, theoretical, and practical contexts while also drawing on useful case examples.' - David Bennett, Aston Business School, UK<
A US review. Regardless of which side of the pond you're on, this book will provide a good deal of helpful information and suggestions about improving performances and quality of work across the board. I found the examples to-the-point and am trying get some of these strategies into my workplace. A worthwhile read.. Excellent buy - Managing Performance Improvement Purchased for my daughters Masters in Quality Management Research Thesis project, she received it in MUMBAI INDIA much ahead of the promised delivery date, and in excellent condition even better than described. She is delighted with this purchase and rates it as a must read for any individual undertaking improvement projects and/or student of Quality/Engineering.Thanks AMAZON.