Telephone Courtesy & Customer Service (Fifty-Minute Series)

Read [Lloyd Finch Book] ! Telephone Courtesy & Customer Service (Fifty-Minute Series) Online * PDF eBook or Kindle ePUB free. Telephone Courtesy & Customer Service (Fifty-Minute Series) Learn the importance of telephone techniques in providing quality service.]

Telephone Courtesy & Customer Service (Fifty-Minute Series)

Author :
Rating : 4.93 (630 Votes)
Asin : 1560520647
Format Type : paperback
Number of Pages : 88 Pages
Publish Date : 2013-02-22
Language : English

DESCRIPTION:

Full of ideas and suggestions to improve customer service. A Customer Telephone Courtesy & Customer Service is a classic example of how to manage the telephone. The author does and excellent job of intertwining telephone skills as they relate to customer service. Eighteen skills are presented in a "how to" positive manner. The impact of these telephone skills on customer service is illustrated in an easy to understand format. The point made is, that every employee telephone statement made to customers and other callers influences the customer's perception of the organization and of the service provided. Employee's determine the customer's perception by what they say and how they

Learn the importance of telephone techniques in providing quality service.

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