Telephone Courtesy & Customer Service (Fifty-Minute Series)
|Rating||:||4.93 (630 Votes)|
|Number of Pages||:||88 Pages|
Full of ideas and suggestions to improve customer service. A Customer Telephone Courtesy & Customer Service is a classic example of how to manage the telephone. The author does and excellent job of intertwining telephone skills as they relate to customer service. Eighteen skills are presented in a "how to" positive manner. The impact of these telephone skills on customer service is illustrated in an easy to understand format. The point made is, that every employee telephone statement made to customers and other callers influences the customer's perception of the organization and of the service provided. Employee's determine the customer's perception by what they say and how they
Learn the importance of telephone techniques in providing quality service.